Last Updated: February 10, 2024

Zonefifty Creative Agency has created this refund policy to describe the circumstances when Zonefifty Creative Agency will issue a refund, the process for claiming a refund against an order, and the liabilities of Zonefifty Creative Agency related to a transaction ending in a refund claim. By registering for any of Zonefifty Creative Agency services, you are stating that you have read and accepted all of the terms and conditions outlined in this refund policy.

The information Zonefifty Creative Agency collects is used to improve the content of our website, used to notify consumers about updates to our website or problems with their requests. If you do not want to receive an e-mail from us in the future, please let us know by sending an e-mail to us or by writing to us and telling us that you do not want to receive an e-mail from our company.

As soon as the application’s new design, development, and optimization are accepted, the application starts on the day the application money is processed. The client has a list of application design plans and bookings as of the date the application fee is scheduled. We are committed to helping small and medium businesses develop a web presence. Only after accepting the first payment/deposit will we start your work.

Coverage & Scope

This refund policy covers the treatment of Zonefifty Creative Agency and/or a website owned and operated by Zonefifty Creative Agency.

This refund policy does not apply to the practices of companies that Zonefifty Creative Agency does not own or control, or of persons that Zonefifty Creative Agency does not employ or manage, including any third-party service and/or product providers bound by contract and any third-party websites to which Zonefifty Creative Agency website links.

Filing a Complaint

Zonefifty Creative Agency believes that every project starts with a finished project in mind. Therefore, all possible attempts to amicably work out a mutually acceptable solution should be a priority in case of unsatisfactory service. A refund is the last resort that may be taken when things are not working out.

Ultimately, our goal is to reach a mutually satisfactory solution. If you are unsatisfied for any reason that has caused you to think about filing a refund claim, please take a few minutes to write to us at https://www.zonefifty.in/ to initiate a dialogue before requesting a refund.

Refund claims should only be filed if we are unable to come to a mutually satisfactory solution.

Eligibility for Refund

Zonefifty Creative Agency takes every project very seriously and ensures that the same is handled professionally and the client gets the result as per the terms and conditions of the proposal. However, if the client is not happy with the outcome and has gone through the dispute resolution process, we do consider refund requests as per the following schedule which lists the services and our refund policy related to each service.

Delivery Time

• Full refund if a project has not been initiated or if the initial design style is not approved.
• If we fail to deliver as per our delivery policy after the initial design style is approved, then we will issue a partial refund as per the proportion of the work completed.
• If we have completed the project and uploaded it to the server, no refunds will be issued.

Project

• Full refund if work has not started.
• Every project has a contract. Without agreement on a CLEAR definition of the reimbursement policy, this delivery policy will apply.
• A partial refund will be given by the contractor if the work is not completed according to the delivery schedule and agreed in the contract. This will be calculated based on the scope of projects completed by Zonefifty Creative Agency and the scope remaining to be completed as per the predefined project scope.

Implementation of Delivery Policy

Please note that the delivery guarantee of Zonefifty Creative Agency is subject to the following:

• Timely Payment: A project is not considered a failure if the contract/amount shown is not paid.
• Timely Customer Communication: Zonefifty Creative Agency does not intend to adhere to the refund policy if the information required for the successful completion of the project is not communicated to us on time.
• Complete Information Provided by the Customer: If the information provided to Zonefifty Creative Agency is incomplete and complete information/scope of services is not provided at the beginning of the service, Zonefifty Creative Agency does not want to continue to transmit them, and it is their compensation.

Any trial or failure of service resulting from such circumstances cannot be attributed to Zonefifty Creative Agency.

Zonefifty Creative Agency will not be liable for late delivery unless a special agreement has been entered into with a billing agreement.

Limitation of Liability

Zonefifty Creative Agency’s service is only the benefit of that portion of the service (as determined by Zonefifty Creative Agency) that remains incomplete at any time. At no time shall Zonefifty Creative Agency be liable for any loss arising out of non-delivery or delay thereof. This refund service is only available when the customer cancels the service and the cancellation is sent in writing to Zonefifty Creative Agency.

Payment Guidelines

• Payment is accepted by bank transfer, PayPal, etc.
• Credit card payments are accepted through Visa and MasterCard.
• All fees are subject to change.

Processing of Refunds

Refunds will be processed and sent within 7 business days of the cancellation date and will use the same payment method as the original.

Changes

Zonefifty Creative Agency may change this policy at any time, without notice and in its sole discretion. Please review this policy periodically. Your continued use of the Zonefifty Creative Agency website following any such changes constitutes your acceptance of them.

Please note that all prices, payment policies, and terms are subject to change at any time without notice. This new version of the policy can always be found by contacting us. Please also note that customers are responsible for maintaining their accounts and providing a valid, up-to-date email address for sending invoices and other notices. We advise customers to choose a secure email address that is monitored regularly and all emails from it.

Contacting Us About Our Refund Policy

If you have any queries or suggestions regarding our refund policy, kindly email us at info@zonefifty.in or visit our website at https://www.zonefifty.in/.